Return & Refund Policy

Last updated: November 15, 2026

30-day return requests

You may request a return within 30 calendar days after delivery. Contact us through our contact form with your order number, the item and the reason for your request. Please obtain return instructions before sending anything back.

Return condition

For a change-of-mind return, items must be unused, clean and complete with their original accessories and packaging where reasonably available. Please keep proof of purchase. Reasonable inspection does not affect any non-waivable consumer rights.

Damaged, defective or incorrect items

Please contact us promptly and include photos where practical. We will arrange an appropriate replacement, refund or other remedy. We cover reasonable return shipping for items that arrive damaged, defective or incorrect. Do not discard the item until we provide instructions.

Return shipping and fees

For a change-of-mind return, you pay return shipping. We do not charge a restocking fee. Original standard shipping charges are not refunded for change-of-mind returns unless required by law. For our error or a defective item, we refund applicable original shipping and cover the return. A return address is provided with your return authorization; do not use a shipping label or registration address as an assumed return address.

Refunds

We inspect returned items and notify you of the outcome. Approved refunds are initiated to the original payment method within 5 business days of approval. Your payment provider may take an additional 5–10 business days to post the funds. If a refund does not appear, contact us so we can help trace it.

Cancellations and exchanges

Contact us as soon as possible to request cancellation or changes before dispatch. Once shipped, the return process applies. For a different item, request a return and place a new order. If we cannot ship within the promised time, we will notify you and offer a revised date with the option to cancel for a full refund. Nothing in this policy limits rights that cannot legally be excluded.